Frequently Asked Questions

Framed glass window with the word “Curious?” displayed at Greenwoods Hotel, perfect for introducing frequently asked questions and encouraging discovery.

FAQs

Here are the answers to the things we get asked the most. Can’t find what you’re looking for? Just Contact Us.


Accommodation

What time is check-in and check-out?

Check‑in: from 15:00 (3 pm)

Check‑out: by 11:00 (11 am)

Early or late options may be arranged directly via reception, subject to availability.

Is breakfast included in the room rate?

Check the package you are booking carefully, b&b rates include breakfast and room only rates do not.

Can I request an early check-in or late check-out?

Yes. Guests can request early check-in or late check-out—subject to availability and sometimes an extra fee.

Are your rooms wheelchair accessible?

Yes – Greenwoods Hotel & Spa offers some ground floor rooms with step-free access and has lift access in the newer wing of the hotel. While not all rooms may be fully wheelchair-adapted, the hotel encourages guests with accessibility needs to contact the team prior to booking so they can allocate the most suitable room and make necessary arrangements.

If you have specific requirements, it’s best to mention them when booking to ensure a comfortable stay.

Is room service available?

Yes—room service is available, including breakfast in-room and light meals during restaurant hours.

Food & Drink

Do you cater to dietary requirements?

Yes—vegetarian, vegan, gluten-free, and other specialty menus are available with prior notice.

Is afternoon tea available every day?

Guests can enjoy a tiered selection of scones, savouries, and sweets daily. Book your Afternoon Tea experience here.

Can I reserve a table in advance?

Yes—table reservations are accepted, especially for afternoon tea, spa-break dinner nights, and special events.

Do you have a children’s menu?

Yes—a children’s menu is available on request.

Policies & Payments

What is your cancellation policy?

Greenwoods allow free cancellation up to 7 days before arrival. For events and wedding please see terms and conditions.

Do you require a deposit?

All bookings for bedrooms, spa , events and afternoon tea requires a deposit and full payment prior to arrival.

Can I pay by card or cash?

The hotel accepts Visa, Mastercard, Maestro, Solo, and cash payments at reception.

Do you offer gift vouchers?

Yes — we offer a full range of gift vouchers, including spa days, afternoon tea, overnight stays, and monetary vouchers. All vouchers are securely purchased and fulfilled through our trusted partner, We Are Gifted. Simply follow the link below to browse our Gift Vouchers & Experiences, where you can choose instant email delivery or schedule the voucher to be sent on a future date.

Browse All Gift Vouchers

Weddings & Events

Do you host weddings?

Yes – Greenwoods Hotel & Spa is one of Essex’s most sought-after wedding venues.

We specialise in elegant, unforgettable weddings — from intimate celebrations to grand affairs. Whether you choose the beautifully restored Manor House, the light-filled Garden Suite, or the romantic outdoor Gazebo, we have the perfect setting to say “I do.”

Our dedicated in-house wedding team is here to help you every step of the way, from initial enquiry to your big day. We offer a range of tailored packages, including options for exclusive use, intimate gatherings, and everything in between.

You can book a private tour of the venue or submit an online enquiry using the form on our Weddings page. There, you’ll find everything you need to know about weddings at Greenwoods — including ceremony spaces, venue details, sample packages, and the option to download our full Wedding Brochure. If you're exploring a more flexible, exclusive-use option, you can also visit our dedicated Dry Hire Weddings page to learn more.

Your dream wedding starts here.

Can I visit to view the venue before booking?

Absolutely – we encourage all couples to book a private tour and experience the venue in person.

Greenwoods Hotel & Spa is renowned for hosting some of the most elegant weddings in Essex, and seeing the spaces for yourself is the best way to envision your big day. Whether you’re considering the charming Manor House, the contemporary Garden Suite, or our picturesque Garden Gazebo, a visit will help you explore the atmosphere, meet the wedding team, and ask any questions face-to-face.

To arrange your personal tour, simply fill out the short enquiry form on our Weddings page, and a member of our dedicated wedding team will be in touch to schedule your visit.

Do you offer exclusive use of the hotel for weddings?

While full exclusive use of the hotel is not guaranteed as standard, we do offer options that provide a high level of privacy and dedicated space for your celebration.

Many couples choose to block-book all 39 bedrooms and enjoy near-exclusive access to key areas of the hotel, including the Garden Suite, Manor House, terrace, and grounds. This creates the feel of a private estate for you and your guests, while still allowing for flexibility and personalisation.

If you're interested in planning a wedding with maximum privacy or full venue hire, please contact our weddings coordinator via the enquiry form on our Weddings page. Our team will be happy to discuss availability and bespoke options tailored to your day.

Can I bring my own suppliers?

Yes—but all external suppliers must be pre-approved by the hotel’s wedding team via the weddings enquiry form.

Do you offer packages for smaller weddings or intimate celebrations?

Yes—intimate/mini-wedding packages are available; contact the events team via the enquiry form for details.

Accessibility & Parking

Is there free parking on-site?

Yes—complimentary private parking is available for guests and does not require a reservation.

Do you have EV charging stations?

No, but guests can request assistance locating the nearest public EV chargers.

Is the hotel accessible for wheelchairs?

Yes – Greenwoods Hotel & Spa is partially accessible for wheelchair users, with a number of features in place to assist guests with mobility needs.

We offer ground floor bedrooms and step-free access to many public areas, including the restaurant, lounge, spa, and event spaces. While the historic Manor House has some limitations due to its Grade II listed status, our team will always do their best to accommodate individual needs.

If you have specific accessibility requirements, we recommend mentioning them at the time of booking so we can allocate the most suitable room and assist with any arrangements in advance.

Are there lifts to upper floors?

Yes – there is a lift in the newer wing of the hotel providing access to upper floors.

If lift access is important to your stay, please let us know when booking so we can allocate a room accordingly and ensure your comfort throughout your visit.

General

Can I bring pets to the hotel?

No—Greenwoods Hotel & Spa has a strict no‑pets policy.

Do you offer corporate rates or group bookings?

Yes—corporate and group rates are available, especially for conferences, meetings, and group events. Contact the sales or events team.

Is Wi-Fi available throughout the hotel?

Yes—free high‑speed Wi‑Fi is available across all guest rooms and public areas.

Can I store my luggage before check-in or after check-out?

Yes—luggage storage is available at reception for arrivals and departures.

Be the First to Know
(Before Everyone Else Does)

News, offers, events, and the occasional delightful update — straight from the heart of Essex.
Sign up to the Greenwoods newsletter and you’ll unlock first-look access to exclusive perks, spa specials, seasonal menus, and irresistible discounts.
We don’t do spam. Just the good stuff.

Name(Required)